Tag: fincen 105

Dulles CBP Seizes $227K from 4 Travelers

Posted by Jason P. Wapiennik on

The DC Metro area has a large community of African ex-pats, which means that the DC Metro area and specifically, Dulles airport, has a lot of cash moving into and out of the country from and to Africa.

The story quoted below from CBP pertains to 4 recent cash seizures, 3 of which involve Africa. First, more than $100,000 from a couple traveling to Lagos, Nigeria. Customs seized all the cash after the couple only reported less than $20,000. From the looks of it (the money was in differing envelopes), they were probably carrying cash back for others.

Second, someone traveling to Ethiopia had $13,000+ seized by CBP after reporting only $2,700 at the Dulles airport.
Third, a man traveling to Ghana with $82,560 had all of his money seized by airport CBP, with no further details provided.
Finally, a father and daughter couple had about $30,000 seized by CBP on their way to Doha, Qatar.
As I’ve said as I’ve said in my commentary on previous seizures from CBP in Dulles Airport, it is one of the more stringent and more difficult places to get seized money back from. The the evidence that needs to be supplied to satisfy them that the seized currency came from a legitimate source and legitimate intended use must be thorough and meticulously presented.
Here’s the story:

STERLING, Va. – U.S. Customs and Border Protection officers seized more than $227,000 from travelers departing Washington Dulles International Airport to Africa during the last 30 days for violating U.S. currency reporting laws.

The most recent seizure was the largest as CBP officers seized $101,825 from a U.S. citizen couple destined to Lagos, Nigeria on Saturday. The couple verbally declared $19,600 and completed a U.S. Treasury Department FINCEN 105 form reporting that amount. A subsequent baggage search revealed additional envelopes of currency. Officers seized all the currency and released the travelers.

Also on Saturday, CBP officers seized $13,332 in unreported currency from a U.S. lawful permanent resident who was destined to Addis Ababa, Ethiopia. The resident, a Togo national, reported that he possessed $2,700. Officers discovered the additional currency during a baggage examination.

On October 1, CBP officers seized $82,560 in unreported currency from a U.S. traveler who attempted to board a flight to Accra, Ghana, and on September 17, CBP officers seized $29,822 in unreported currency from a U.S. father and daughter who were boarding a flight to Doha, Qatar. A CBP currency detector dog alerted to the bulk currency in these two seizures.

The total amount of unreported currency seized was $227,539.

CBP is not releasing any of the travelers’ names because none were criminally charged.

Has Dulles CBP seized your cash?

If Dulles CBP has seized your cash, we urge you to call us for a consultation before considering doing it yourself. You probably will not be happy with the outcome if you do, based on Dulles’ aggressive posture in most cases. Read our trusted customs money seizure legal guide (or watch the videos) and can contact us for a free currency seizure consultation by clicking the contact buttons on this page.

CBP Seizes $95K in Cash at Dulles Airport

Posted by Jason P. Wapiennik on

Dulles CBP officers made a few large money seizures for failure to file a FinCen 105 form, which it touted last week in a news release, available to read in full here. However, I’m an attorney here blog about the highlights. First, however, a picture is worth a thousand words, so here are two-thousand words:

Bulk cash seized by CBP in Dulles airportA table full of cash seized by CBP DullesHere’s the money seizure story to back up the picture:

Three groups of travelers recently learned [holding onto one’s money is imperative] after CBP officers seized a combined $95,397 in unreported currency at Washington Dulles International Airport.

Two groups of travelers were attempting to board departing international flights when CBP officers encountered them. A Lebanon-bound couple surrendered $29,052 to CBP officers on July 21, and a Nepal-bound family surrendered $32,001 to CBP officers on July 26. On July 31, a South Korean family surrendered $34,344 to CBP officers after arriving on a flight from South Korea.

In each case, CBP officers discovered more currency during baggage examinations than what the travelers reported to CBP officers. CBP officers seized their currency and released all travelers to continue their trips.

The story has interesting use of the word “surrender.” As if they had a choice! Unless, of course, CBP means they “abandoned” the currency. That’s a terrifying reality we’ve made a video about (here).

Also, releasing “all travelers to continue their trips” does not mean they did were able to make their flight (highly doubtful!) or did not have any re-booking and hotel fees. The seizure of money by CBP has add-on effects; the interrogation, counting, and seizure procedures are time-consuming and so typically, you miss the flight (and so maybe your bags, if they’ve already been loaded); you are responsible to re-book on another flight; and if the next flight isn’t for a day or more, you’ve got to sleep in a hotel.

Has Dulles CBP seized your cash?

If Dulles CBP has seized your cash, we urge you to call us for a consultation before considering doing it yourself. You probably will not be happy with the outcome if you do, based on Dulles’ aggressive posture in most cases. Read our trusted customs money seizure legal guide (or watch the videos) and can contact us for a free currency seizure consultation by clicking the contact buttons on this page.

Display of cash seized by Dulles CBP going to Ethiopia

Dulles CBP Seizes $27K in Cash from Ethiopia-bound Family

Posted by Jason P. Wapiennik on

CBP made a press release about a recent cash seizure which, to my mind, makes them look pretty bad because I often hear the emotional side of customs money seizure cases from the violators (who yeah, are also victims).

It is sad because it’s a family of 5 traveling to Ethiopia. Although they had $27,330 with them, the government seized all but $830. Imagine getting around in a cash-based economy on $830.

Also imagine having to pay re-booking fees, hotel and transportation costs for 5 people. 😢💸

The details are below, but basically, the father reported having $8,000. Then the son reported he had $8,000 (structuring, anyone?). Then CBP found another $11,000 in their bags.

Tragic, yes. Avoidable, very much yes. CBP wants you to know – report the money truthfully, and you can avoid such tragedies! Unfortunately now, the family is going to have much more work to do than just filling out a FinCen 105 form when they try to get their money back from CBP Dulles. A lot more work, and a lot more time.

Do it the easy way. Report your cash before you get asked!

STERLING, Va. – With airline staffing shortages forcing flight cancellations and route reductions, it seems now would be an ideal time for international travelers to truthfully report all of their currency to Customs and Border Protection officers during an outbound inspection.

One Ethiopia-bound family learned that lesson the hard way after CBP officers seized $27,330 from them on Sunday at Washington Dulles International Airport for violating U.S. currency reporting requirements. The family also missed their once daily flight to Ethiopia and lost a day of their vacation trip.

Officers approached the family of five at the departure gate and asked how much currency they possessed. The father, a naturalized U.S. citizen from Ethiopia, verbally reported that he had about $8,000. Officers then reminded the travelers of federal currency reporting laws and asked the father to annotate the back of the CBP form describing the currency reporting law. As the father prepared to write their currency amount and sign, the eldest son reported that he also possessed about $8,000.

The father then completed a U.S. Treasury form for the total amount of currency. During a subsequent inspection of their carry-on bags, CBP officers discovered an additional $11,000.

CBP officers then escorted the family back to CBP’s inspection station and examined their checked baggage. Officers found no additional currency. Officers discovered and seized a total of $27,330 for violating U.S. currency reporting laws. Officers returned $830 to the family and released them to continue their trip. However, their flight had already departed and they had to be rebooked on another Ethiopian Airlines flight.

Has Dulles CBP seized your cash?

If Dulles CBP has seized your cash, we urge you to call us for a consultation before considering doing it yourself. You probably will not be happy with the outcome if you do, based on Dulles’ aggressive posture in most cases. Read our trusted customs money seizure legal guide (or watch the videos) and can contact us for a free currency seizure consultation by clicking the contact buttons on this page.

Stacks of cash seized by CBP in Laredo

CBP Laredo Seizes $261K in Currency to Mexico

Posted by Jason P. Wapiennik on

In two recent cases described in a news release below two individuals were arrested not filing a CMIR (FinCen 105 report) upon leaving the USA to Mexico.

The story is light on details — except, for some reason, what car the people were driving (for unknown reasons this is always so important at the Mexican border!).

There is no mention of bulk cash smuggling, though it seems likely the money was hidden and not reported. Even if they are criminally charged, both defendants would have the ability to get the money back provided they show the money has no nexus to illegal activity (legitimate source, legitimate use).

Here’s what CBP says recently happened at the nation’s southern border in Laredo, Texas, as described here:

U.S. Customs and Border Protection (CBP) Office of Field Operations (OFO) officers working outbound operations at the Juarez Lincoln Bridge, seized over $261,000 in two separate, unrelated incidents.

The first enforcement action occurred on Jan. 24, when officers assigned to outbound operations selected a 2009 Kia Sorento traveling to Mexico for inspection. The vehicle was driven by a 53-year-old female United States citizen. Upon physical inspection of the subject’s personal belongings, packages containing $65,560 in undeclared currency were discovered.

The second enforcement action occurred on Jan. 29, when officers intercepted a 2006 Ford F-150 traveling to Mexico and selected it for inspection. The vehicle was driven by a 34-year-old male Mexican citizen. Upon physical inspection of the subject’s vehicle, packages containing $195,731 in undeclared currency were discovered.

The seizures combined totaled $261,291.

The currency and vehicles were seized by CBP. Both drivers were arrested, and the cases were turned over to U.S. Immigration and Customs Enforcement-Homeland Security Investigations (ICE-HSI) special agents for further investigation.

Has Laredo CBP seized your money?

Has Laredo CBP seized your money? If so, we can help. Read our helpful customs money seizure legal guide (or watch the videos) and contact us for a free currency seizure consultation by clicking the contact buttons on this page.

$23,000 in Bulk Cash Hidden in Backpack Seized by Dulles CBP

Dulles Airport Customs Seizes $23k in Unreported Currency

Posted by Jason P. Wapiennik on

Since the removal of travel restrictions international travel has increased; add to that, the US holiday of Thanksgiving, and we should expect to see a significant rise in CBP enforcement activities. In the story below, which (of course) takes place at Dulles Airport, we have a tale of a married couple traveling to Ghana who did not accurately report the currency, and who had their money seized by customs at the airport.

As always with the stories from Dulles, it seems, there is enough information to allege bulk cash smuggling, which leads to higher penalties. Here is the story:

STERLING, Virginia — The seizure of … $23,000 in unreported currency on Monday offer a glimpse into the breadth of enforcement responsibilities that Customs and Border Protection officers carry out daily at Washington Dulles International Airport.

CBP officers seized the unreported currency while conducting enforcement operations on a Ghana-bound flight. A married couple reported to CBP officers that they possessed a combined $10,500.

$23,000 in Bulk Cash Hidden in Backpack Seized by Dulles CBP
Officers found the concealed
currency inside the carry-on
bag’s zippered liner.

While inspecting the couple’s carry-on bag, officers discovered an envelope concealed behind the carry-on bag’s zippered liner. Officers verified the couple’s combined currency at $23,641. Officers seized the currency for violating U.S. currency reporting laws and then released the couple with $641as a humanitarian relief.

CBP is not releasing the travelers’ names because none were criminally charged.

“The seizures of . . . unreported currency may seem innocuous at first; however, they illustrate the resolve and commitment that Customs and Border Protection officers and specialists dte every day to enforce our nation’s laws, to enhance our nation’s economic vitality through lawful international trade and travel, and to help keep our citizens safe,” said Daniel Escobedo, CBP Area Port Director for the Area Port of Washington, D.C.

CBP officers remind travelers that there is no limit to how much currency or other monetary instruments they may bring to or take out of the United States; however, federal law [31 USC 5316] requires travelers to report all currency $10,000 or greater to a CBP officer.

Read more about federal currency reporting requirements.

CBP officers have observed that smuggled bulk currency may be the proceeds of illicit activity, such as proceeds from the sales of dangerous drugs or revenue from financial crimes and work to disrupt currency smuggling. CBP seized an average of about $386,000 every day last year in unreported or illicit currency along our nation’s borders.

Has Dulles CBP seized your cash?

If Dulles CBP has seized your cash, we urge you to call us for a consultation before considering doing it yourself. You probably will not be happy with the outcome if you do, based on Dulles’ aggressive posture in most cases. Read our trusted customs money seizure legal guide (or watch the videos) and can contact us for a free currency seizure consultation by clicking the contact buttons on this page.

A wad of cash left behind in an airplane seat, later seized by U.S. Customs & Border Protection

Baltimore CBP Seizes $82K in Cash from Traveler to Jamaica

Posted by Jason P. Wapiennik on

Baltimore Customs officers seized cash from 4 men heading back to their native Jamaica for not reporting it; apparently, 3 of them were on the same flight. In that case, from the story below it sounds like two of the men made it onto the plane without filing the report.

A third man blew their cover, by telling the officers he was traveling with them.

The officers then entered the plane, found the other two men, and one of them had put his money into the pocket on the seat in front of him. It looks as though CBP is consider that bulk cash smuggling.

In all cases, the money was taken by CBP and seized. The men will have to respond to the notice of seizure in order to get their cash back, and prove the money came from a legitimate source, and had a legitimate intended use.

You can read the full story here.

BALTIMORE – U.S. Customs and Border Protection (CBP) officers at Baltimore Washington International Thurgood Marshall Airport (BWI) continue to encounter travelers who refuse to comply with federal currency reporting laws after officers seized a combined $82,533 from four men, all heading to Montego Bay, Jamaica recently.

[ . . . ]

In the most recent case on August 6, CBP officers seized a combined $59,587 from three men, ages 34, 33 and 25. The men individually reported to CBP officers that they had $7,500, $8,000, and $8,500; however, CBP officers discovered that the men $18,522, $21,560, and $19,505, respectively.

CBP officers interviewed the first man and learned that he was traveling with the other two who officers asked to deplane the aircraft. Interestingly, CBP officers found one man’s unreported currency concealed in the seatback of his assigned seat.

Additionally, on August 4, CBP officers seized $22,946 from a 75-year-old man who told officers that he possessed $12,000.

CBP is not releasing the names of either man because none were criminally charged. All four men are naturalized U.S. citizens or lawful permanent residents who were born in Jamaica.

“The disregard that some travelers have for our nation’s currency reporting laws is troubling and very unwise, especially when you consider that travelers can keep all their currency simply by just being honest and declaring the full amount to a Customs and Border Protection officer,” said Keith Fleming, Acting Director of Field Operations for CBP’s Baltimore Field Office.

CBP officers have observed that unreported currency can be proceeds from illicit activities, such as financial fraud and narcotics smuggling, and work hard to disrupt the export of these illicit revenues.

During inspections, CBP officers ensure that travelers fully understand federal currency reporting requirements and offer travelers multiple opportunities to accurately report all currency and monetary instruments they possess before examining a traveler’s carryon or checked baggage.

Have you had cash seized by Baltimore CBP?

If CBP Baltimore seized your cash, you need a lawyer. Read our trusted customs money seizure legal guide and can contact us for a free currency seizure consultation by clicking the contact buttons on this page.

Detroit Field Offices 2020 Statistics

CBP Detroit Cash Seizures Decline by Nearly 60% in Pandemic

Posted by Jason P. Wapiennik on

In fiscal year 2019 (October 2018 through October 2019), CBP seized $7.8 million in cash from (most unsuspecting) travelers at Detroit Metro Airport, the Ambassador Bridge, Detroit-Windsor Tunnel, and the Blue Water Bridge in Port Huron.

Last fiscal year (October 2019 through October 2020), however, CBP seized nearly 60% less than 2019! CBP seized only $4.6 million in cash in 2020. A marked decrease, likely due to the travel restrictions for basically 7 months of the entirety of the fiscal year. Here’s the story:

DETROIT — U.S. Customs and Border Protection (CBP) personnel operating at the multiple ports of entry throughout Michigan had an unprecedented year, with a 1,736 percent increase in seized marijuana and 227 percent increase in seized firearms amid public health concerns and restricted travel conditions related to the global Covid-19 pandemic.

The Detroit Field Office includes the Ambassador Bridge and Detroit Windsor Tunnel, the Blue Water Bridge in Port Huron, the International Bridge in Sault Ste. Marie, and Detroit Metropolitan Airport.

Drug enforcement operations at Michigan’s five ports of entry netted the following totals: 9,059 pounds of marijuana – a 1,726 percent increase when compared with last fiscal year; 211 pounds of cocaine, more than 1.5 pounds of methamphetamines; and a little more than 15 pounds of fentanyl.

A total of 203 firearms were seized – a 227 percent increase from last year – along with 5,334 rounds of ammunition.

The amount of undeclared currency seized totaled $4.6 million dollars.

A total of 225 individuals were arrested in Fiscal Year 2020 for reasons to include: narcotics smuggling, human smuggling, firearms violations, and fraud.

Finally, our Agriculture Specialists intercepted 2,010 pests. Their diligence and expertise is crucial in preventing foreign pests from causing harm to the agriculture industry.

“This past year the men and women of CBP worked through some of the most adverse conditions that we have ever asked them to work through especially here in Detroit,” said Christopher Perry, Director of Field Operations for CBP in Detroit. “I am simply amazed at how our officers steadfastly enforced the laws of the United States, while fostering our nation’s economic security through lawful international trade and travel during the greatest pandemic my generation has seen.”

We have noticed an uptick in seizure cases again as the pandemic wanes, and people get vaccinated and become more comfortable (and able) to travel. Fiscal year 2021, which began in October 2020 and ends on October 2021, will still be majorly affected by pandemic. Less travel means less cash seizures by CBP.

Has Detroit CBP seized your cash?

If CBP in Detroit seized your cash, you need a lawyer. Read our trusted customs money seizure legal guide and can contact us for a free currency seizure consultation by clicking the contact buttons on this page.

 

Piles of cash seized by CBP at Detroit Metro Airport

CBP Detroit Seizes $60K Headed to Amsterdam

Posted by Jason P. Wapiennik on

Customs officers at Detroit Metro Airport seized more than $60,000 from a woman who was traveling to Amsterdam, who reported having only $1,000 but in fact had more than $60,000 concealed in a bag of women’s “Always” ultra-thin menstrual pads.

Customs in Detroit is, as far as I can tell, always one of the leading ports across in terms of enforcement of the currency reporting violations, even though it’s not widely ‘advertised’ through Customs news releases. For instance, Dulles airport does not have nearly the volume of cash seizures as Detroit, yet Dulles is always in the news.

Here’s the story about the Detroit cash seizure:

ROMULUS, Mich. – U.S. Customs and Border Protection (CBP) Office of Field Operations Officers at Detroit Metropolitan Airport, conducting outbound enforcement operations encountered a female passenger headed to Amsterdam on February 3 with more than $60,000 in undeclared U.S. currency.

The female passenger initially reported to CBP officers conducting outbound examinations, she was only carrying $1,000. During an inspection of her baggage, Officers found bundles of cash inside envelopes, concealed in packaging used to house sanitary napkins. Officers seized the money as a result of the passenger violating currency reporting requirements.

“CBP enforces these regulations to combat money laundering or other criminal offenses,” said Port Director Robert Larkin. “I’m proud of our officers and the work they do to interrupt currency smuggling operations and illegal activities daily.”

The full story is available here.

Have you had a customs money seizure at Detroit Metro Airport?

If you have a customs money seizure at Detroit Metro airport, don’t do it yourself. Cash seizure cases are often packed with with difficulties and unforeseen challenges. Instead of risking forfeiture and the total loss of your money, do the smart thing and call us for a free currency seizure consultation and make use of the free customs money seizure legal guide we publish on this website.

piles of money seized by CBP at dulles airport en route to Netherlands

CBP Seizes $66,000 in Cash from 2 Travelers

Posted by Jason P. Wapiennik on

Dulles CBP again seized unreported money over the last weekend. The first was on an arriving flight from Dubai who filled out a form reporting $10,070, but in fact, she had almost $40,000 (oops).

The second was a man leaving for Morocco who reported $10,000 (and CBP helped him fill out a form for the $10,000 (why? it’s not more than $10,000…); but he actually had $26,000.

Here’s the story from CBP itself.

On Friday, CBP officers inspected a U.S. citizen female traveler after she arrived on a flight from Dubai, United Arab Emirates. The woman told CBP officers that she possessed $10,070 and completed a Treasury FINCEN-105 form for that amount. CBP officers then discovered a combined $39,536 in the woman’s carry-on bag and purse. CBP officers seized the currency and released the woman.

On Sunday, CBP officers inspected a U.S. lawful permanent resident male at the departure gate for a flight destined to Casablanca, Morocco. The man reported that he possessed $10,000. Officers assisted the man in completing a FINCEN-105 form to report his $10,000. During a subsequent examination of the man’s carryon bag and jacket, officers discovered a total of $26,000. Officers provided the man $1,300 for humanitarian relief and released him.

“Grossly under-reporting on both the Treasury currency reporting form and verbally to a Customs and Border Protection officer during an inspection is a clear violation of our nation’s currency reporting laws,” said Keith Fleming, Acting Director of Field Operations for CBP’s Baltimore Field Office. “CBP encourages travelers to truthfully report all currency and monetary instruments that they possess to a CBP officer.”

Although there is no limit to the amount of money that travelers may carry when crossing U.S. borders, federal law [31 U.S.C. 5316] requires that travelers report currency or monetary instruments in excess of $10,000 to a CBP officer at the airport, seaport, or land border crossing when entering or leaving the United States. Read more about currency reporting requirements.

An individual may petition for the return of seized currency, but the petitioner must prove that the source and intended use of the currency was legitimate.

The original link is here.

Has Dulles CBP seized your cash?

If Dulles CBP has seized your cash, we urge you to call us for a consultation before considering doing it yourself. You probably will not be happy with the outcome if you do, based on Dulles’ aggressive posture in most cases. Read our trusted customs money seizure legal guide (or watch the videos) and can contact us for a free currency seizure consultation by clicking the contact buttons on this page.

piles of money seized by CBP at dulles airport en route to Netherlands

Dulles CBP Seizes $47,000 Cash From Netherlands-bound Traveler

Posted by Jason P. Wapiennik on

Dulles CBP officers seized more than $47,440 from a woman U.S. citizen who was traveling to the Netherlands. This is an interesting story and markedly different from the usual seizure story; when the woman was asked how much she was carrying, she showed them a copy of a FinCen 105 form she actually filed on the same day.

If the story is accurate, she reported on the FinCen105 that she was carrying $10,000. Of course, it would not make sense to report carrying $10,000 on a FinCen105 even if it was true because the form is only properly filed when you travel with more than $10,000.

Perhaps her failure to comprehend this caused her to be flagged and scrutinized by CBP, because she did something that doesn’t make any sense. If there is an innocent explanation to this and she was not actually trying to skate past CBP with an extra $37,000 by filing a FinCen105 for a lower amount, then my guess is she misunderstood how to fill out the form. Just because your a U.S. citizen doesn’t mean your English is great or your very smart.

Also, I wonder if she just had a connecting flight at Amsterdam Airport Schiphol, or if she really was just heading to the Netherlands. I don’t see much seizure activity to Western European nations, so it would be a surprise. Here’s the full story (linked here):

STERLING, Va. – U.S. Customs and Border Protection (CBP) officers seized more than $47,000 from a Netherlands-bound traveler Friday at Washington Dulles International Airport.

Officers asked the traveler, a female U.S. citizen, how much currency she possessed. She reported $10,000 and showed officers a FINCEN-105 currency reporting form she filed with CBP earlier Friday. Officers asked if she had any additional currency and she repeated that she was transporting a total of $10,000.

CBP officers then examined her carryon bag and discovered $47,440. Officers seized the currency and returned $1,740 to the traveler for humanitarian purposes, then released her to continue her trip.

CBP is not releasing the woman’s name because she was not criminally charged.

“Grossly under reporting on both the Treasury currency reporting form and to a Customs and Border Protection officer during inspection is a clear violation of our nation’s currency reporting laws,” said Keith Fleming, Acting Director of Field Operations for CBP’s Baltimore Field Office. “Travelers must truthfully report all currency and other monetary instruments that they possess to a CBP officer.”

Although there is no limit to the amount of money that travelers may carry when crossing U.S. borders, federal law [31 U.S.C. 5316] requires that travelers report currency or monetary instruments in excess of $10,000 to a CBP officer at the airport, seaport, or land border crossing when entering or leaving the United States.

During inspections, CBP officers ensure that travelers fully understand federal currency reporting requirements and offer travelers multiple opportunities to accurately report all currency and monetary instruments they possess before examining a traveler’s carryon or checked baggage.

Consequences for violating U.S. currency reporting laws are severe; penalties may include seizure of most or all of the traveler’s currency, and potential criminal charges. On average, CBP seized about $207,000 every day in unreported or illicit currency along our nation’s borders. Learn more about what CBP accomplished during “A Typical Day” in 2019.

An individual may petition for the return of seized currency, but the petitioner must prove that the source and intended use of the currency was legitimate.

Has Dulles CBP seized your cash?

If Dulles CBP has seized your cash, we urge you to call us for a consultation before considering doing it yourself. You probably will not be happy with the outcome if you do, based on Dulles’ aggressive posture in most cases. Read our trusted customs money seizure legal guide (or watch the videos) and can contact us for a free currency seizure consultation by clicking the contact buttons on this page.